F.A.Q.
DO YOU ALSO SHIP INTERNATIONALLY?
Absolutely, we ship worldwide.
HOW MUCH ARE THE SHIPPING COSTS?
Shipping costs are €5.90.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders are shipped within 48 hours.
They are delivered within 8 to 15 days in Europe and abroad.
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from which your item will be shipped.
We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the "Track my order" tab using your email address and your order number.
IS THE WATER BOTTLE DISHWASHER SAFE?
We recommend cleaning it by hand, using a bottle brush, to preserve the quality of the materials and ensure the bottle lasts longer.
CAN I PUT ICE OR BOILING LIQUID IN THE WATER BOTTLE?
Yes. The bottle is insulated: it keeps hot drinks at approximately 60°C for 6 hours and cold drinks below 10°C for the same duration.
However, it is not recommended to pour liquids exceeding 100°C into it.
HOW DO I PLACE AN ORDER?
Simply choose your items and click the "ADD TO CART" button, repeat for each item, then go to your cart and follow the steps to complete your order through payment. We will prepare it and send you an order confirmation email.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard credit cards as well as payments via PayPal, but also installment payments via Klarna. Checks and bank transfers are not accepted.
IS PAYMENT SECURE?
Absolutely, our store is completely secure and we have an SSL encryption system to protect your personal and confidential data. We use the secure payment systems of Stripe and PayPal.
I STILL HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received the shipping confirmation for your order? If your order was shipped more than 5 weeks ago, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
I ORDERED SEVERAL ITEMS AND ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Yes, this is completely normal. To minimize your wait, we ship all items separately as soon as they are ready to be shipped. The rest of your order should arrive in the next few days.
I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?
We are sorry, unfortunately this can happen. Please contact us within 48 hours of receiving the package, describing the problem and attaching a photo as proof, we will do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?
Absolutely, you have 14 days from the date of receipt of your order to contact us regarding any product that does not fully satisfy you.
IN WHAT CASES WILL I NOT BE ABLE TO GET A REFUND?
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If the product has been used and therefore cannot be resold in its current state.
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If the shipment did not arrive at its destination due to an error in the delivery address provided at the time of the order.
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If the return process was not followed.
To learn more, please visit the returns page.